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Frequently Asked Questions
Why are your meals delivered frozen?
As any chef will tell you, a meal is at its best the moment it has been prepared. That's when we freeze it. By doing so, we retain all the goodness and flavour so it will taste and appear as if you had just made it yourself when you are ready to enjoy it.
How long will frozen meals last in the freezer?
Once you've sampled our meals, you won't want to wait long to eat them! However, frozen meals have a long shelf life (up to 1 year from date of production), please refer to the 'produced on' date on the label. We produce all our meals in small batches from scratch ensuring you receive the "freshest" frozen meals possible.
Do I need to thaw your products before cooking?
The majority of our menu items are best cooked or reheated from frozen but a few we recommend thawing overnight in the refrigerator. All menu items come with their own simple to reheat/bake instructions. With the exception of our soups and chili, all our meals come in oven and microwave proof bases.
How do I cook your products?
Our soups, chili and curries can be reheated on the stove top - simply run hot water around the outside frozen container to loosen the contents and empty into a medium pot. Reheat gently for 10-15 minute or until hot. They can also be thawed in the refrigerator overnight and reheat in a pot for 5-10 minutes or until hot.
Our main meals can be reheated/cooked in a conventional oven on a baking tray. And although the base of our containers are microwaveable we do not recommend that method unless you are reheating left-overs. Please follow all instructions on our packaging labels to ensure the best reheat or bake result. Note about our suggested cooking times - these are guidelines only as oven temperatures can often be off by up to 50 degrees. Ensure you allow enough time to preheat your oven prior to starting to reheat or bake.
Our popular burritos are packed in 4's but individually packed so you can enjoy one at a time. Simply unwrap the burrito and discard the wrapping. Dampen a paper towel with water, wrap the burrito and place on a microwaveable plate. Microwave on high for 3-4 minutes. Unwrap and enjoy. Note: microwave strengths vary.
Where are your meals made?
All of our menu items are prepared from scratch at our Federally inspected, CFIA approved kitchen in Oakville, Ontario. You are welcome to visit us any time at 1414 Wallace Road.
Are your containers recyclable?
Yes, all our packaging is recyclable.
Where do you deliver?
We deliver next business day to over 90 locations. Standard flat delivery fees apply per area ($10 - $25 depending upon area). See our Delivery Areas.
We also deliver to an additional 60 locations as far east as Ottawa, west as London and North as North Bay with our Specific Day Delivery Locations. Orders placed by Sunday 11:59pm are eligible to be delivered the following week on specific days. See these Delivery Areas.
Is there a minimum order?
No, there’s no minimum order for our deliveries, fees will vary depending on which area you are located.
Do I need to be home to take delivery?
Although it is always preferred that someone is home to take delivery it is not a requirement. We deliver in recyclable double corrugated boxes that hold our frozen items for multiple hours. If someone won't be home please advise us of the best place to leave your order or provide a cooler for us to put your order in. In the absence of instructions we will leave your box on your doorstep.
Do you deliver to security apartments?
If you live in a security apartment please ensure you provide us with the buzzer code and apartment code in your Ship To Address. Please note that during covid many buildings do not allow delivery direct to apartment doors and we are forced to leave your package with the concierge. If this is the case with your building please ensure you check with your front desk when the package has arrived.
Can I buy your meals as a gift for a relative or friend?
Absolutely. Giving the gift of meals whether it be an actual meal gift or a gift certificate for later use is most appreciated for new parents, condolences, recuperating from illness or just to say thank you. Gift certificates can be purchased online and meal gift deliveries come with a hand written personalized note. Gift Certificate Information