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SAVE $25 OFF YOUR FIRST ORDER BY USING CODE FIRST25 AT CHECKOUT -MINIMUM $100 ORDER (cannot be combined with other discounts)

Frequently Asked Questions

Why are your meals delivered frozen?

As any chef will tell you, a meal is at its best the moment it has been prepared. That's when we freeze it. By doing so, we retain all the goodness and flavour so it will taste and appear as if you had just made it yourself when you are ready to enjoy it. 

How long will frozen meals last in the freezer?

Once you've sampled our meals, you won't want to wait long to eat them!  However, frozen meals have a long shelf life (up to 1 year from date of production), please refer to the 'produced on' date on the label.  We produce all our meals in small batches from scratch ensuring you receive the "freshest" frozen meals possible.  

Do I need to thaw your products before cooking?

The majority of our menu items are best cooked or reheated from frozen but a few we recommend thawing overnight in the refrigerator.  All menu items come with their own simple to reheat/bake instructions.  With the exception of our soups and chili, all our meals come in oven and microwave proof bases.

How do I cook your products?

Our soups and chili can be reheated on the stove top - simply run hot water around the outside frozen container to loosen the contents and empty into a medium pot.  Reheat gently for 10-15 minute or until hot.  They can also be thawed in the refrigerator overnight and reheat in a pot for 5-10 minutes or until hot.

Our entree family meals can be reheated/cooked in a conventional oven and although the base of our containers are microwaveable we do not recommend that method unless you are reheating left-overs.  Please note the lids on our entree family meals are not oven proof or microwaveable.

Our popular burritos are packed in 4's but individually packed so you can enjoy one at a time.  Simply unwrap the burrito and discard the wrapping.  Dampen a paper towel with water, wrap the burrito and place on a microwaveable plate.  Microwave on high for 3-4 minutes.  Unwrap and enjoy.  Note:  microwave strengths vary.

Where are your meals made?

All of our menu items are prepared from scratch at our Federally inspected, CFIA approved kitchen in Oakville, Ontario. You are welcome to visit us any time at 1414 Wallace Road.

Are your containers recyclable?

Yes, all our packaging is recyclable.

Where do you deliver?

We deliver next day to Oakville, Burlington, Hamilton, Stoney Creek, Mississauga, Milton, Georgetown, most neighbourhoods in Toronto.  Standard flat delivery fees apply per area ($10 - $25 depending upon area).  See our Delivery Areas.

Is there a minimum order?

No, there’s no minimum order for our deliveries, fees will vary depending on which area you are located.

Do I need to be home to take delivery?

Although it is always preferred that someone is home to take delivery it is not a requirement.  We deliver in recyclable double corrugated boxes that hold our frozen items for multiple hours.  If someone won't be home please advise us of the best place to leave your order or provide a cooler for us to put your order in. In the absence of instructions we will leave your box on your doorstep.

Do you deliver to security apartments?

If you live in a security apartment you can request that we call on the delivery day or couple of minutes before so you can arrange for someone to buzz the driver in at that time. Otherwise you would need to provide us with an access code or key.


Can I buy your meals as a gift for a relative or friend?

Absolutely.  Giving the gift of meals whether it be an actual meal gift or a gift certificate for later use is most appreciated for new parents, condolences, recuperating from illness or just to say thank you.  Gift certificates can be purchased online and meal gift deliveries come with a hand written personalized note.   Gift Certificate Information

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